Returns & exchanges

Last updated: 13 November 2026

Perfume is personal, and hygiene matters. These rules make sure every bottle we send arrives sealed and new.

What you can return

You can return a perfume within 7 days of delivery if it is unopened: the bottle unused, in its original box, with the cellophane wrap intact.

We can't take back perfume that has been opened or used, unless it is faulty.

If something is wrong

If your order arrives damaged, leaking or faulty, or isn't what you ordered, tell us within 48 hours of delivery. Please send your order number and a photo. We'll replace it or refund you in full, including delivery, and you won't pay to send it back.

How to return

1. Contact us by email at 7aroma.uae@gmail.com or on WhatsApp at +971565311772, with your order number.
2. We'll reply with how to send the parcel back. We can send a courier to collect it, or you can bring it to our shop: Gracia Group, Al Bahia, Abu Dhabi, United Arab Emirates.
3. Return delivery is paid by you, unless the item was faulty or wrong.

When the parcel reaches us, we check it and confirm your refund within 3 working days.

Exchanges

You can exchange an unopened perfume for another one within 7 days of delivery. Delivery for an exchange is paid by you, unless the item was faulty or wrong.

Cancelling an order

• Before it ships: contact us and we'll cancel it and refund you in full.
• After it ships: you can refuse it at the door, or return it unopened as above. The delivery fee is not refunded for refused or returned orders, unless the item was faulty or wrong.

How we refund

• Card, Apple Pay or Google Pay: we refund to the same card or wallet you paid with. Your bank may take a few working days to show it. This usually takes 5 to 14 working days.
• Cash on delivery: we refund by bank transfer to an account in your name. We can refund to UAE bank accounts only. We'll ask for the account holder's name, the bank and the IBAN, and we use them only to send this refund.
• Gifts: the refund goes to the person who paid, not to the recipient.

What we refund

• The price of the items you return.
• The delivery fee and any cash-on-delivery fee, only if the item was faulty or wrong, or if we cancelled the order.

We'll email you to confirm the amount, the method and your order number.

Your rights

This policy doesn't limit your rights under UAE consumer protection law.

Contact

• 7 AROMA
• Gracia Group, Al Bahia, Abu Dhabi, United Arab Emirates
• WhatsApp: +971565311772 · Email: 7aroma.uae@gmail.com